These custom handcrafted rugs come directly from the master weavers of Nepal today. Each rug is carefully hand knotted with traditional knot styles that leave a tufted pile and generate an elaborately soft and plush surface. These fine quality, oriental rugs are woven with knots very close together, giving the rug more durability and lasting value. All Nepalese rugs are fully customizable and available to order.
All of our rugs have been professionally cleaned.
For large spills and intricate spot cleaning, we recommend using a professional cleaning company for all Fay + Belle rugs. For everyday cleaning and maintenance, delicate vacuuming is considered safe. For at-home spot treatment, our natural wool and linen fibers clean best with cool water and non-abrasive soap. For silk rugs, professional spot cleaning is always recommended.
Always roll rugs when storing them.
Characteristics such as wear, discoloration, or imperfections are a part of the rug’s integrity — not a defect. To best show this, we have each rug photographed in natural lighting, without a filter. Please keep in mind that the lighting in your home may affect the appearance of your rug and sun exposure may cause discoloration.
Fay + Belle uses UPS Ground for all shipments. Shipping costs are quoted at checkout, and you will receive an email with your UPS tracking number once your rug has been shipped.
In-stock rugs are fulfilled within 3 business days upon order placement (excluding holidays). Shipping times for our Designer collection vary by selection. Your designer will have real-time access to information from Fay + Belle regarding the shipping and delivery of your order.
Your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume, or inclement weather which is out of our control.
If, for any reason, you aren’t loving your rug purchase, we accept returns postmarked within 7 calendar business days for exchange or refund. To initiate a return, contact our team for a return authorization form at email@example.com
Rugs must have their original Fay + Belle tag and be in the same condition they were received in to be eligible for refund. Returns that are damaged, soiled, or altered may not be accepted and will be sent back to the customer at their own cost. Please allow 7 days for your return to be processed and credited back to your original form of payment.
All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We cannot be held responsible for lost or damaged products, so we recommend returns be sent insured and with tracking.
Any custom orders or sale items are final sale.
All of our rugs are vintage items. This makes them one-of-a-kind and slightly imperfect — just how we like it! We thoroughly inspect each item to ensure it meets our professional standards.